How do I troubleshoot audio quality issues when agents use Amazon Connect?

10 Views

Thanks! Share it with your friends!

You disliked this video. Thanks for the feedback!

Published Feb 17, 2025

For more details on this topic, see the Knowledge Center article associated with this video: https://repost.aws/knowledge-center/connect-audio-quality-issues

Harish shows you how to troubleshoot audio quality issues when agents use Amazon Connect? | Amazon Web Services.

0:00 Introduction
0:38 Verify source of problem
0:50 Telecom-carrier
1:03 Analyze call recordings
1:38 Technical Support Case
2:38 Amazon Connect Endpoint Test Utility
3:06 Verify if there is a local network packet-loss issue
4:34 Closing

Subscribe:
More AWS videos: https://go.aws/3m5yEMW
More AWS events videos: https://go.aws/3ZHq4BK

Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb

ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.

#AWS #AmazonWebServices #CloudComputing #awsknowledgecentervideos