How do I troubleshoot audio quality issues when agents use Amazon Connect?

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Published Feb 17, 2025

For more details on this topic, see the Knowledge Center article associated with this video: https://repost.aws/knowledge-center/connect-audio-quality-issues

Harish shows you how to troubleshoot audio quality issues when agents use Amazon Connect? | Amazon Web Services.

0:00 Introduction
0:38 Verify source of problem
0:50 Telecom-carrier
1:03 Analyze call recordings
1:38 Technical Support Case
2:38 Amazon Connect Endpoint Test Utility
3:06 Verify if there is a local network packet-loss issue
4:34 Closing

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