Understanding what your customers are saying is critical to improve customer experience. Join us on this Tech Talk to hear how Infosys’ “Digitize, Recognize, Organize” framework is complementing the AWS Contact Centre Intelligence solution and helping TSB navigate their next. Infosys delivered a composite AI solution on AWS for TSB Bank’s Contact Center to surface valuable insights such as call intent, customer sentiment, and RCA. Learn how CCI solutions empower customers like TSB Bank to elevate the customer experience, reduce call handling time, improve IVR service and improve operational efficiency in your existing contact center.
Learning Objectives:
* Objective 1 - Discover how to analyze customer conversations to unlock CX insights, reduce call handling time, improve IVR service and improve operational efficiency.
* Objective 2 - Understand how the AWS CCI solutions can be easily integrated to existing enterprise systems with our partners - see how Infosys delivered the solution for TSB Bank.
* Objective 3 - Give your contact center supervisor the tools to draw powerful insights to help improve your agent’s and customer’s experience.
***To learn more about the services featured in this talk, please visit: https://aws.amazon.com/machine-learning/contact-center-intelligence/ Subscribe to AWS Online Tech Talks On AWS:
https://www.youtube.com/@AWSOnlineTechTalks?sub_confirmation=1
Follow Amazon Web Services:
Official Website: https://aws.amazon.com/what-is-aws
Twitch: https://twitch.tv/aws
Twitter: https://twitter.com/awsdevelopers
Facebook: https://facebook.com/amazonwebservices
Instagram: https://instagram.com/amazonwebservices
☁️ AWS Online Tech Talks cover a wide range of topics and expertise levels through technical deep dives, demos, customer examples, and live Q&A with AWS experts. Builders can choose from bite-sized 15-minute sessions, insightful fireside chats, immersive virtual workshops, interactive office hours, or watch on-demand tech talks at your own pace. Join us to fuel your learning journey with AWS.
#AWS
Learning Objectives:
* Objective 1 - Discover how to analyze customer conversations to unlock CX insights, reduce call handling time, improve IVR service and improve operational efficiency.
* Objective 2 - Understand how the AWS CCI solutions can be easily integrated to existing enterprise systems with our partners - see how Infosys delivered the solution for TSB Bank.
* Objective 3 - Give your contact center supervisor the tools to draw powerful insights to help improve your agent’s and customer’s experience.
***To learn more about the services featured in this talk, please visit: https://aws.amazon.com/machine-learning/contact-center-intelligence/ Subscribe to AWS Online Tech Talks On AWS:
https://www.youtube.com/@AWSOnlineTechTalks?sub_confirmation=1
Follow Amazon Web Services:
Official Website: https://aws.amazon.com/what-is-aws
Twitch: https://twitch.tv/aws
Twitter: https://twitter.com/awsdevelopers
Facebook: https://facebook.com/amazonwebservices
Instagram: https://instagram.com/amazonwebservices
☁️ AWS Online Tech Talks cover a wide range of topics and expertise levels through technical deep dives, demos, customer examples, and live Q&A with AWS experts. Builders can choose from bite-sized 15-minute sessions, insightful fireside chats, immersive virtual workshops, interactive office hours, or watch on-demand tech talks at your own pace. Join us to fuel your learning journey with AWS.
#AWS

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