Carbyne delivers cloud native 9-1-1 call management using AWS AI services- AWS Online Tech Talks

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Published Feb 20, 2025

In a 9-1-1 center, managing resources and workforce is crucial to ensure that emergency services are delivered effectively and efficiently. Join the tech talk to hear how Carbyne uses their call management solution to process over 100,000 calls per month, helping customers save up to 30% cost with Carbyne vs a legacy contact center solution, and reducing time to dispatch help by 13-33%. Learn how Carbyne uses AWS Contact Center Intelligence (CCI) solutions powered by Amazon Transcribe and Amazon Translate to deliver capabilities including real-time closed-captioning, multi-language transcription, agent assist, call analytics and more in customers’ contact centers. Finally, see a live demo to see how Carbyne uses AI services to reduce call-waiting time and speed up incident resolution for distressed callers.

Learning Objectives:
* Objective 1: Understand how AWS CCI solutions can be easily integrated into your chosen on-premises/cloud contact center solution such as Avaya, Cisco, Genesys, Talkdesk and many more.
* Objective 2: Learn how Carbyne uses AWS Language AI services including Amazon Transcribe and Amazon Translate to reduce call-waiting time and speed up incident resolution for distressed callers
* Objective 3: Learn how Carbyne uses AI to unify omnichannel communication through audio, video, instant messages, third party applications, and more.

***To learn more about the services featured in this talk, please visit: https://aws.amazon.com/machine-learning/ml-use-cases/contact-center-intelligence/
****To download a copy of the slide deck from this webinar visit: https://pages.awscloud.com/Carbyne-delivers-cloud-native-9-1-1-call-management-using-AWS-AI-services_2023_OTT-OD-0606-MCL_OD Subscribe to AWS Online Tech Talks On AWS:
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