Litigation Practice Group Innovates their Customer Journey with Amazon Connect Cases

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Published Feb 17, 2025

Before moving to Amazon Connect - Litigation Practice Group, a provider of legal support for debt relief, bankruptcy, or litigation, implementing any changes to their contact center was a slow, technical, and expensive process. In this video, learn how Amazon Connect has become a crucial part of their CX strategy including tools for their agents, sentiment analysis, and increased agility.

Learn more about Amazon Connect at: https://go.aws/3CAaP60

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